FAQ's
ON SPECIAL EVENT
RENTALS
RENTALS
DO YOU RENT OUTSIDE OF AUCKLAND AREA?
Yes! we do. If you need the rentals outside of Auckland – you’re welcome to them! We would just require you to pick up and drop off from Samal – The Wedding Designer Showroom.
WHEN IS THE EARLIEST I SHOULD BE BOOKING MY ITEMS?
For some pieces, we recommend booking as far as one year in advance. Some of the items in our inventory are one of a kind which makes them in higher demand. However, we have a lot of pieces that can be booked the same week, or even the same day!
If something you wanted is already booked, we will do our best to find you a suitable back up!
CAN I COME IN TO VIEW ITEMS?
Yes! Anytime! Our showroom is open for viewings Tuesday through Friday from 9:30am-5pm. If you need a special appointment time outside of these hours, please send us a message and we will do our best to accommodate.
Do keep in mind that we are closed on Saturday and Sundays for rental pick up or return.
HOW LONG IS THE RENTAL FOR? WHAT IS THE FEE FOR A LONG TERM RENTAL?
The standard rental period is up to three days. If you are interested in a longer term rental, we do offer a long term rental discount for anything 4+ days or more.
WHEN CAN I PICK UP AND RETURN MY RENTALS?
Each standard rental is for 3 days, so you could pick up the day before your event, and return the day after your event. We will confirm your pick up and return times via email.
HOW CAN I BEST PREPARE FOR MY RENTAL PICK UP/RETURN?
VEHICLE SIZE
Avoid multiple trips or overstuffing your vehicle! Ensure that you have the appropriate sized vehicle, assistance and necessary moving equipment, including blankets, ratchet straps and other moving supplies to safely transport our decor! If you have any questions about dimensions, vehicle sizes, or moving supplies beforehand, we’re happy to help!
MOVING SUPPLIES
We encourage you to bring your own moving supplies.
WHAT HAPPENS IF I’M LATE TO RETURN MY RENTAL?
These things happen! However, it can have a significant domino effect if the pieces you rented are due to go back out to another client. There will be a late return fee in effect if pieces are not returned back within three days of your pick up.
The following percentage will be charged:
4-10 days late – 33% of the total rental will be charged per day
11-30 days late – 20% of the total rental will be charged per day
30+ days late – 8% of the total rental will be charged per day
We ask for as much notice as possible if you think you will return items late.
DO YOU CHARGE EXTRA FEES ON LATE NIGHTS AND HOLIDAYS?
Yes, we do.
Night rates for labour and delivery are in effect after 10pm.
For stat holidays, there is a 25% increase in our labour and delivery fees. This fee will be in effect for each day over the entire 4 day duration of the holiday weekend (not just the proper stat day).
HOW DOES PAYMENT WORK?
For standard rentals, a 50% initial payment is required to hold your date. The remaining 50% will be due 14 calendar days prior to the rental date.
If you book within the month of your rental date, the entire amount will be due up front.
HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
We will send you a confirmation email once an e-signature is complete and payment has been made.
WHEN’S THE LAST TIME I CAN MAKE CHANGES TO MY ORDER?
We will do our best to be flexible, but it does rely heavily on the availability of items and our ability to re-rent a piece if cancelled. Changes can be made more than 29 calendar days before your event.
Any updates made within 29 calendar days of your event date will result in a 10% rush fee to those additions.
WHAT HAPPENS IF I MISS MY DELIVERY?
Did we miss you? We get it – life happens! Sometimes you may not be available to receive your delivery. Should this unplanned circumstance happen, please give us a call and we’ll help problem solve, reschedule and get back on track! Beep, beep!
If you need to proactively reschedule your delivery, please contact our team and we’ll get it sorted. Our regular business hours are Monday through Friday from 9:30AM-5PM and we can be reached on 092423909.
WHAT ARE THE CANCELLATION FEES
You may make changes to your order up to 29 calendar days prior to the delivery, rental pick up or event date (whichever occurs first). If additional items are requested and are available, we will provide you with a revised fee. If your order has been paid in full, no refunds will be made for removing items from the order.
You may cancel your order by providing written notice at least 29 calendar days prior to the delivery, rental pick up or event date. All payments made prior to the termination date are non-refundable.
WHAT PAINT/PEN CAN WE USE FOR CHALKBOARDS & BACKDROPS?
You’re welcome to use water based paint/pens. Other permanent mediums (oil, silicone) will cause damage to the board or backdrop resulting in additional fees.
WEDDING DESIGN
DO I NEED TO BOOK A CONSULTATION
It’s not 100% necessary, but recommended! We are happy to meet with you if you walk in, but we prefer to guarantee we can have uninterrupted time to discuss the decor styling options with you.
WILL YOU SET UP MY PERSONAL DECOR ITEMS? DOES THIS COST EXTRA?
We may be able to assist you with personal items. It will depend on the type of personal item and duration of time required to style. We are happy to discuss directly with you to make a plan!
Kindly note if your items require assembly or have any structural components, we will not be able to assist with set up. As well as we will not be able to transport any personal items.
DELIVERY + ADDITIONAL SERVICES
HOW MUCH IS DELIVERY AND PACK DOWN? AND HOW DO I KNOW WHAT TIME MY DELIVERY AND PICK UP WILL BE?
HOW MUCH DO YOU CHARGE FOR SET-UP AND PACK DOWN DOWN?
This is another answer that will depend on the scale of your set-up and pack down at the event.
This can be determined once we have all the details about your styling requirements.
WHAT FORMS OF PAYMENT ARE ACCEPTED?
We offer the following payment options: Visa and MasterCard
